Customer Services:
For Return & Exchange:
For queries related to exchange, returns and complain about damaged product; please contact our customer support team or visit our Returns and Exchange Policy page.
For Order Tracking:
For queries related to order status, expected delivery and tracking; please fill the form below or you can go this page and find the current status of your order please visit our Track Order page.
For Press and Other Media Collaboration:
If you want to hear more about our story, our company and factory processes from where it all begun and what are our upcoming initiatives, please connect with us to schedule a call here: info@rarejackets.com
Our Contact Details:
Email: info@rarejackets.com
Call: +1 (847) 532-3623
Hours: MONDAY-FRIDAY 9:00AM – 05:00PM (GMT-05:00) Eastern Standard Time (New York).
Returns & Correspondence Address: 216 Beechwood Avenue, Fate, Texas 75189, United States
How long will it take to receive my order?
Quality takes time, but we value efficiency. Your order enters production immediately upon confirmation. Standard delivery takes 7–14 business days from order placement to arrival at your door. This figure includes both production time (3–7 business days) and international shipping time combined it is not just shipping time. Express delivery reduces this to 5–9 business days for an additional $40.
Can I change or cancel my order?
We begin processing orders immediately to ensure quick delivery. If you need to make a change, please contact our support team within 12 hours of placing your order. After this window, the garment may already be in production or transit.
Do you manufacture yourself?
Short answer No. We are not manufactures , We only design and operate our website. The manufacturing happens through a network of manufacturing partners both overseas and local USA based.
How do I choose the right size?
Our jackets are tailored for a modern, structured fit. We highly recommend checking the detailed Size Guide on each product page. If you plan to layer heavy knitwear underneath, consider sizing up. If you prefer a sharp, fitted look, stick to your standard size.